GoDaddy Hosting service sucks
Here is a quick thought: Godaddy.com customer service sucks.
I emailed them for information regarding plesk control panel and compatibility with PHP 5. Now, since I don’t have membership with PLESK and license, thus I don’t have the access the download the updates or such.
But anyway, their response was: “We do not install packages for servers” –> that was not my question, so I emailed again specifying of what I was asking for, and this is what I got:
Dear Morad Rayyan,
Thank you for contacting customer support. Our Dedicated and Virtual Dedicated servers are sold as unmanaged servers with the understanding that the client will be able to administrate their own server. In the case of the Dedicated or Virtual Dedicated systems, understanding of system administration is recommended. If you are not familiar with this, you may wish to hire an administrator or consultant. As you are using an unmanaged server, you are responsible for performing any software upgrades to the applications and daemons/services installed on the server, and troubleshooting any issues therein.
Our support policy can be viewed here:
https://products.secureserver.net/products/hosting/hostingsupport.htm
If you believe the source of the technical problem you are experiencing lies within systems or technology under our exclusive management (our SMTP server or the hardware on your server for example), please provide the specific information that leads you to this conclusion and we will investigate the matter further.
Please let us know if we can be of further assistance.
Regards,
Lee C.
Customer Care Specialist
That template email they sent is the stupidest thing I’ve ever read, and plus they didn’t answer my question.
Screw this, maybe it is time to change. And hey just google them, and you will know what I mean.
As for the mean time, who cares about PLESK control panel.. Maybe it is time to get rid of it and just do the changes that I need to do.
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Comments
Are you serious? It clearly states that it’s your own responsibiity to know what you’re doing. They deal with problems, not general compatibility queries.
Get over it.
GoDaddy lost my business before I even signed up. Their not allowing of Perl modules was the deal killer for me and still is. So I guess I’m in agreement.
You must be kidding me “soundscape”.
I do know it is my own responsbility, but I was asking them a simple question since I am paying for a package they have given me built in with the VPS.
Let me state what I was asking for: is there a patch upgrade for PLESK control panel?
Since I do not have the license for it neither access to plesk’ website, then there is no way I can download plesk 8 or whatever.
That is all.
soundscape - you don’t have a clue. I do not host with godaddy, but I have had dedicated servers for years with ev1 and work with plesk a lot. If you are on a dedicated server you can upgrade - but the server company has to give you a key - or a VPS the server company has to do the upgrade as you have no access.
Morad Rayyan is IT professional specialized in New Media development and has special interest in networking "routing" as well as programming.
Yes. GoDaddy wasn’t worth a shit in taking care of me when AOL decided they wanted to threaten me and my domain name. GoDaddy’s Private Registration partner charged me $20 and when I emailed GoDaddy a “WTF?”, they said they didn’t do it and for me to contact the Private Registration Service.
So when I contacted Paypal to dispute the charge…long story short, under the name of GoDaddy as the one charging it, on BEHALF of this company they’re $20 richer because frankly I haven’t the time.
Yeah. GoDaddy is getting bigger and so is their arrogance, which is inversely proportional to the quality of customer service the customers will receive.
AND let this be a lesson for someone else to benefit from: If anyone uses GoDaddy’s Private Registration Service and someone sends them a subpoeana or a threat, they WILL charge you an arbitraty $20 for *additional administrative fees* and will make you turn your information over to the one inquiring or they will drop your service. [And keep your $20!]
The Complaint.
Thanks for letting people know that GoDaddy is sucks.